Top questions:
- I forgot my username/password
- My username/password is not valid
My username/password is not working?
If you have received a system message on the screen saying that your username (email) or password is incorrect please check the following:
- you are using lower case or capital letters where necessary because passwords are case sensitive
- you do not have spaces at the beginning or at the end of your email address or password
- you have confirmed your email address by using the activation link that was sent to your email
- you have not received an email notification from your customer support team about terminating your membership.
If you still experience difficulties please contact our Customer Support team quoting your email address and website url.
- What is the difference between paid members and free members?
What is the difference between free member and paid member?
datingbuddies.com has two types of membership – Free Trial and Gold. Gold members can subscribe to VIP.
Trial members can:
- create and update their own profiles
- add or remove pictures to/from their profiles
- browse the website
- view other members' default pictures
- send and respond to chat requests
- send and receive winks
- add members to Friends and Blocked
- update profile settings
- receive latest matches to the external mailbox
Gold members can:
- have all the features that Trial members have
- send and reply to an unlimited number of emails and winks
- view other members' galleries
- use text chat without restrictions
- view other members' galleries
- get that special touch to be different and stand out from the crowd
- get highlighted in all of the other members' search results and galleries
- be featured on other members' home pages
- get highlighted in members' mailboxes
- can communicate with both Gold and Trial members
- have priority listing on the website
- get listed in dedicated Featured profiles galleries
- Types of subscriptions to the site
What is the difference between free member and paid member?
datingbuddies.com has two types of membership – Free Trial and Gold. Gold members can subscribe to VIP.
Trial members can:
- create and update their own profiles
- add or remove pictures to/from their profiles
- browse the website
- view other members' default pictures
- send and respond to chat requests
- send and receive winks
- add members to Friends and Blocked
- update profile settings
- receive latest matches to the external mailbox
Gold members can:
- have all the features that Trial members have
- send and reply to an unlimited number of emails and winks
- view other members' galleries
- use text chat without restrictions
- view other members' galleries
- get that special touch to be different and stand out from the crowd
- get highlighted in all of the other members' search results and galleries
- be featured on other members' home pages
- get highlighted in members' mailboxes
- can communicate with both Gold and Trial members
- have priority listing on the website
- get listed in dedicated Featured profiles galleries
- How do I turn off auto-renewal?
How do I cancel recurring billing?
Canceling your paid subscription will put restrictions on your profile and you may miss an opportunity to get to know that special someone out there. If you still want to stop billing go to Profile >> Account details >> Cancel billing, and choose the subscription you want to cancel. Then follow the procedure on the web-site.
- How do I change my email address?
How do I change my email address?
Keep your email communication with other members private. You can change your email address at any time by going to Profile >> Account details page. We will send you a new password to confirm your email address. Go to your new external mail box and login to the site using your new login information for the changes to become active.
- How do I remove my profile?
How do I delete my profile?
If you decide to leave datingbuddies.com you can delete your profile by going to Profile >> Account details and click on the Remove Account button. Parting feedback as to why you’re leaving the site is appreciated as it helps us improve our site and service. Please note that your profile cannot be deleted before all active membership subscriptions are cancelled.
- How do I contact your Customer Service Department?
About the website
- About the company
About the company
datingbuddies.com is a part of Dating Factory, a major dating network. Our system has the advantage of years of online dating design experience coupled with the latest WEB2 methodology to create safe, enjoyable, and easy to use dating websites. Our top priority is keeping our members happy. Advanced technology and communication tools provide instant access to hundreds of local and millions of worldwide members. Extensive search criteria will help you find exactly what you are looking for. We are constantly adding new features to improve your experience. We appreciate your feedback about the features and tools you like the most. We want you to feel comfortable in our growing dating community. Our experienced team is here to offer support, help, and advice 24/7. To access our support services or offer feedback, please feel free to Contact us any time.
- Data Protection Act
Data Protection Act
Dating Factory, as part of SAOC T/A Tyche Technologies SA, is regulated by the Swiss Federal Data Protection Act and Schengen Data Protection Act (DPA).
This Act is to protect the personal data and the fundamental rights of those individuals about whom data is processed.
Read more https://www.admin.ch/opc/en/classified-compilation/19920153/index.html
- Website security
Website security
Your personal data is stored on the secured servers located in one of the countries of the European Union. It will not be sold or disclosed to any third party. Your contact information will be used only for the purpose of providing the service that you agreed to in datingbuddies.com's terms and conditions.
When you submit your credit card information, it gets passed through a secure connection to the payment provider. Your card gets authorized only for the payment you choose yourself on the website.
All communication between the members of the website is private, secure and not moderated. This is your right to report other members who may abuse the system and their profile will be deleted immediately.
New members' profiles go through manual approval prior to activation.
- How are members of this website being verified?
How are members of this website being verified?
Members of this website are verified using a few different methods:
- Automated moderation and restrictions to high risk geographical areas
- Email address verification
- Manual moderation of profile description and media content submitted to the website
- Deletion of members who are reported, by other users, as violating site rules or creating illegal content in their profile or messages.
Some members may be asked to provide personal ID to verify card payment.
- Advertising policy
Advertising policy
Dating Factory reserves the right to advertise on the datingbuddies.com pages, new website features, promotions and products to improve user experience. Third party advertising is allowed in designated areas of the website and emails.
Website Features
- Search
Search
The Quick Search form is on the left side of your home page. Use it to easily search members by username, sex, age, country, city, or postal code.
- Advanced Search
Advanced Search allows you to specify interests and criteria to find exactly what you’re looking for. Narrow down your options from the thousands of members down to a selection of singles who meet your criteria and share your interests.
- Browse
Browse
The Browse Page keeps it all together for you – your favorites, your not-so-favorites, and those who viewed and liked your profile. This feature makes it simple to find and keep in touch with other members. This page also shows the latest updates, new members, possible matches based on your criteria, who’s online now, and members with VIP profiles.
- New Members
New Members
Save time while navigating the dating pool by viewing the newest community members here. Reach out and welcome new members and message people who look like they might be a good fit for you!
- Latest Matches
Latest Matches
Check out our expert matches for you! We have a unique smart matching engine to pair you with members you are likely to be interested in based on your own profile and criteria. Keep this in mind when creating your profile- the more details you give us the better suited your match offers will be! In this section we also give you the opportunity to see new members as they come onto our site so you always have the best chance to meet new people!
- Members Online
Members Online
We've made it simple for you to find someone special. This section shows who’s online at any given time. If someone catches your eye, browse their profile to see if they’re compatible! Send a message and then you’re on your way to an exciting first date. Who knows? Maybe you’re our next success story!
- Visitors
Visitors – are members liked your first impression and clicked to view your full profile. If one catches your eye, send them a message to see if you’re compatible!
- Friends
Friends are members you really like. If you find a profile you like while browsing or have a strong connection with someone via chat, add them as a friend. They will be notified of your interest and have a chance to accept. This could be the beginning of your happily ever after!
- Blocked
Blocked No one gets along with everyone, which is why dating can be hard in real life. There are fewer options and no block button when you’re trying to meet someone at a club. Block any member for any reason. If you don’t like your interactions with a member or if you are protecting your privacy from someone on our site you may know in real life, simply block and move on!
- Mail
Mail
All communications with other members (received, sent, and deleted messages) are stored in the secure Mailbox.
Here are all of the ways you can get to know other members:
Message someone to get to know them better.
Icebreaker is your personalised introductory message.
Summary notifies you of changes your favorites make, messages, emails, and your events.
Wink at somebody you liked to show them you're interested.
Card is a subtle way to make the first move with a member.
Added to Favorites is a message you receive when somebody adds you to their Favorites.
Profile Info request is sent by members who want to know more about you.
Media request is a way to ask members to share their private media with you (such as photos).
Added Media alerts you when one of your matches adds a new photo.
- Flirt
Flirt
Do you often feel flirtatious? With our new feature, you can flirt with the members you like to find out if they like you too.
Flirt tab allows you to choose whether you want to flirt with this member or move on to the next candidate. Here you will also find the top Flirts of the week.
My flirts tab allows you to see all the members that you have chosen to flirt with.
Flirted with me tab reveals those who consider you flirt-tastic. Be decisive, contact them!
Mutual is a tab for those who share your feelings. Your perfect match just might be there!
Your Profile
- Useful tips when creating a profile
Useful tips when creating a profile
Attract 20 TIMES (!) more interest in your profile by packing it with well-written information about you and using a fantastic photo of yourself. Resist the temptation to put up a hasty profile in order to get yourself out there faster. Take the time to make it great and you’ll have much more success than you will without a photo or with poorly written/little content.
We recommend putting your real age and a recent, natural picture on your profile. It does not have to be professional picture and don’t edit it too much or use drastic filters. Potential matches want to see the real you!
Take your time to write a description. Your profile is your digital self- let your personality shine through. Be real about who you are and what you like so you can find someone who will appreciate you just as you are.
Be clear about your expectations, without sounding impossible to please. Potential matches want to know your basic expectations and this is a great way to narrow it down to people you might be interested in.
Fill in any additional criteria you find relevant or important. This way we can send you updates with more accurate matches. It also gives important and interesting information about you to other members.
Presenting yourself well is the first step towards success on datingbuddies.com
- Is my profile censored?
Is my profile censored?
Yes - each new or updated profile goes through a manual moderation process. We do not moderate your personal information. We only check that the profile does not contain illegal or abusive content in the pictures or profile description. The Data Protection Act does not allow us to show your personal contact details to the general public. You can exchange this information in one-to-one communication with site members.
- How long does it take to get my profile approved?
How long does it take to get my profile approved?
We aim to approve profiles within 2 hours but it can take up to 24 hours in peak times and weekends. Please be patient - our moderation system is in place to ensure secure and enjoyable experiences on datingbuddies.com
- When I will be shown on the search results?
When I will be shown on the search results?
Your profile will appear in search results straight after it is approved. You will receive email notification from our team as soon as you are approved.
- How do I make changes in my profile?
How do I make changes in my profile?
Making changes in your profile is quick and easy.
- Go to the Profile tab of the Main Menu to view your profile as other members see it on the website.
- Click on the Edit tab near the information you want to change.
- Make changes and save. Please note that any new pictures and updated profile descriptions will go through our moderation process and it may take a few hours to get approved. You can choose to make your picture open to everyone, private for particular members on request, or restricted to members in your Friends list.
Uploading your picture is just getting easier! You can now upload a photo straight from your webcam in a click of a button. Click here.
- How do I upload my picture?
How do I upload my picture?
Go to Your gallery, choose file from your PC, write a picture description and choose one of the privacy options.
- Public will show your picture to everyone,
- Private limits showing your photo only to requesting members with your permission
- Friends will open your pictures to all the members in your Friends list.
Please note that any new pictures will go through our moderation process and may take a few hours to get approved. You will receive an email notification when changes become active on the website.
You can also upload pictures directly from your webcam - just follow the instructions on the screen on your Gallery page.
- How do I stop email notifications to my external mailbox?
How do I stop email notifications to my external mailbox?
Receiving notifications from our website to your external mailbox is one of the features essential to keeping you updated about your new matches, people who are interested in you, special offers and useful dating tips. We strongly recommend you keep this option active and make sure that you have your spam filters adjusted to allow emails from datingbuddies.com's system.
If you still want to stop email notifications, you can easily do so using the direct link at the bottom of each email or go to Profile >> Account details page. From there you can make changes to two different types of emails – New Matches notification emails and emails containing other site notifications, news, and offers. Choose your preferred option and save changes to your profile settings.
- How do I change my email address?
How do I change my email address?
Keep your email communication with other members private. You can change your email address at any time by going to Profile >> Account details page. We will send you a new password to confirm your email address. Go to your new external mail box and login to the site using your new login information for the changes to become active.
- How the Send profile to friends feature works?
How the Send profile to friends feature works?
If you have friends on the dating scene and you see someone they may like, you can send them a direct link to a profile.
- How do I change my password?
How do I change my password?
To change your password go to Profile >> Account details. Make the changes and click ‘Update’ to activate your new password.
- How do I delete my profile?
How do I delete my profile?
If you decide to leave datingbuddies.com you can delete your profile by going to Profile >> Account details and click on the Remove Account button. Parting feedback as to why you’re leaving the site is appreciated as it helps us improve our site and service. Please note that your profile cannot be deleted before all active membership subscriptions are cancelled.
- Safety tips
Safety tips
A dating site is an exciting place to be. We also want you to be safe and comfortable on our site. Have confidence in your experience by practicing some basic safety rules when communicating with other members.
- Try to find out as much general information about the person as possible before going on the first date.
- Get his/her home address or telephone number and try to verify it.
- Tell one of your close friends where and when you are going on a date.
- Try to arrange your first date somewhere public and familiar to both of you.
- Be cautious if asked too much information about your income.
- Never send any money to anyone before you meet them.
- Contact us and report the member if you feel that his/her behaviour on the site looks suspicious.
Membership subscription
- What is the difference between free member and paid member?
What is the difference between free member and paid member?
datingbuddies.com has two types of membership – Free Trial and Gold. Gold members can subscribe to VIP.
Trial members can:
- create and update their own profiles
- add or remove pictures to/from their profiles
- browse the website
- view other members' default pictures
- send and respond to chat requests
- send and receive winks
- add members to Friends and Blocked
- update profile settings
- receive latest matches to the external mailbox
Gold members can:
- have all the features that Trial members have
- send and reply to an unlimited number of emails and winks
- view other members' galleries
- use text chat without restrictions
- view other members' galleries
- get that special touch to be different and stand out from the crowd
- get highlighted in all of the other members' search results and galleries
- be featured on other members' home pages
- get highlighted in members' mailboxes
- can communicate with both Gold and Trial members
- have priority listing on the website
- get listed in dedicated Featured profiles galleries
- How long does it take to get my membership activated?
How long does it take to get my membership activated?
Normally your membership gets activated instantly after you have paid. In some cases payment can be passed to our risk management team for manual activation. In this case it may take up to 24 hours to get processed and we may require your signature to confirm the payment.
Some payment methods require a long activation period, e.g. bank transfers, cash payments. Please contact our Support team if you need more detail on a specific payment method.
- How do I cancel recurring billing?
How do I cancel recurring billing?
Canceling your paid subscription will put restrictions on your profile and you may miss an opportunity to get to know that special someone out there. If you still want to stop billing go to Profile >> Account details >> Cancel billing, and choose the subscription you want to cancel. Then follow the procedure on the web-site.
- My username/password is not working?
My username/password is not working?
If you have received a system message on the screen saying that your username (email) or password is incorrect please check the following:
- you are using lower case or capital letters where necessary because passwords are case sensitive
- you do not have spaces at the beginning or at the end of your email address or password
- you have confirmed your email address by using the activation link that was sent to your email
- you have not received an email notification from your customer support team about terminating your membership.
If you still experience difficulties please contact our Customer Support team quoting your email address and website url.
- How to contact Customer Support team?
How to contact Customer Support team?
Our customer support team is available for you Monday to Friday 9am to 5pm. We aim to answer all emails as soon as possible. You can contact Customer support through the form on the Contacts page, or by clicking on the relevant link placed at the bottom of every page.
- What if I have technical issues with this website?
What if I have technical issues with this website?
If you have technical problems while using this website, please check first to see if your computer has any technical faults or your software needs updating. If you still experience difficulties accessing some pages of the website, please make a screenshot and email it to our Customer Support team together with the name of the browser you are using. Our technical experts will contact you shortly and come up with a solution how to fix the problem.
- Why have you deleted my account?
Why have you deleted my account?
Click here to contact our support team.